Delivery and Shipping
We make every effort to deliver your order to you as soon as possible and we aim to ship your order no later than one day after you place your order. Should we not meet this delivery time for any reason, we will of course notify you as soon as possible.
All prices listed do not include shipping costs. Shipping costs depend on package weight and country of delivery and are automatically indicated during the ordering process according to your choices.
Delivery is made via the postman or parcel deliverer of bPost, DPD, PostNL or Mondial Relay. If the parcel delivery driver offers it, you also have the choice of a pick-up point. Generally, delivery will be the second following working day between 9:00 and 18:00 if you are ordering from a neighbouring country of Belgium.
Unfortunately, we cannot guarantee the time of delivery.
IMPORTANT: Regarding shipping costs: by default they are calculated based on the (packed) weight of one item. When ordering multiple items, it may happen that the automatically calculated shipping costs are calculated too high (e.g. 4 plates will usually be able to be packed in the same box as 1 plate but the calculation is based on 4 separate boxes). Based on our experience, we aim to never ship more than max 10 to 15 kg. per box. If you want to order multiple items and the weight of your order exceeds this limit, no problem, but we will have to divide your order over several packages. In that case it is desirable to contact us first so we can determine the correct shipping costs.
The option to choose shipping is automatically disabled once the total weight of the items exceeds 15 kg. In that case, you can only choose pickup via the online store. We can change this later to shipping once it is clear whether one or more packages need to be sent. The additional shipping costs will then be charged afterwards.
If in doubt, do not hesitate to contact us first!